*Free Shipping

Return Policy

Return Policy

Items may be returned within 60 days of the purchase date. An RMA number must be obtained from customer service, and all return items must be received at our warehouse and inspected before a refund can be processed. Once your return is received and inspected, your refund will be processed, and a credit will be applied to your original payment method within 72 hours.

Eligibility requirements:

  1. the item must be returned within 60 days of purchase,
  2. a receipt or proof of purchase must be presented or accompany the returned item,
  3. the item must be unused and in the same condition that it was received, and
  4. the item must be in the original packaging.

Please contact customer service at cs@earthwoodgoods.com to receive instructions for a return or exchange. A RMA (return merchandise authorization) number will be generated for your request, and is required for any returns or exchanges to be processed.

Note: Any return attempts that do not meet the above criteria, or do not have an associated RMA number, will be returned to the customer with an explanation letter.

Late or Missing Refunds

Depending on your banking institution, in some instances, it may take some time before your refund is officially posted to your account. If you have been approved for a refund but have not received a credit yet, please contact your banking institution and / or credit card company first. Afterwards, if the status of your refund is still not clarified, please contact customer service at cs@earthwoodgoods.com.

Defective Item Replacement

Defective items may be replaced at no cost to the customer within one week of delivery. If you have received a defective item, or you believe your item may be defective, please contact customer service. Upon verification and approval, a replacement item will be shipped at our cost, and a return shipping label will be included in the package to return the defective item to us. If the item to be replaced is no longer in stock or unavailable, the customer will be given the opportunity to choose an alternative replacement item.

For defective item claims outside one week of delivery but within 60 days of the purchase date, an RMA number will be generated, and a return shipping label will be provided to the customer to ship the item to our warehouse for inspection. Upon receipt, a determination will be made if the item is eligible for replacement or if repairs are to be performed. The replacement item, or repaired item, will then be shipped to the customer at no cost.

For any item(s) requiring warranty repair after 60 days from the purchase date, and for all other defective item claims, please contact customer service.

Exchanges

Items may be exchanged for comparable cost items within 60 days of the original purchase date. An RMA number must be obtained from customer service, and all exchange items must be received at our warehouse and inspected before an exchange can be issued.

Eligibility requirements:

  1. the exchange request must be made within 60 days of purchase,
  2. the item must be unused and in the same condition that it was received, and
  3. the item must be in the original packaging.



Note: Any exchange attempts that do not meet the above criteria, or do not have an associated RMA number, will be returned to the customer with an explanation letter.


Contact

To obtain an RMA (return merchandise authorization) number, or for general inquiries, please contact customer service by phone or email: